Marckisotto Markets, Inc
  • Front End
  • Pittsburgh, PA, USA
  • Negotiable
  • Salary
  • Full Time

Paid Time Off, Benefits, 401(k) Profit-Sharing Plan, Team Member Discounts and More!

About Us:

Team Members who work for Giant Eagle are continually redefining and improving the supermarket shopping experience.  We're creating a destination where guests find high-quality foods and convenience-oriented services, along with some pleasant and unexpected surprises as we try new things and roll out new ideas.  You will be part of a growing team that emphasizes building lifelong relationships with our guests by focusing on understanding and exceeding their needs.

Position Summary:

It is essential to model, understand and promote Giant Eagle safety processes and requirements according to the Health Department, HACCP, OSHA, along with Giant Eagle's policies and procedures.  With these safe work practices and properly maintained equipment, we will protect Ourselves, our Team Members, Our Guests and our Banner.  Be a Leader by representing the organization in a professional manner through appearance, language and behavior.  Promote and develop individuals with mutual respect, inclusion, diversity and dignity.  Lead Team Member training and development so the preparation, production and displaying of product shows "passion for food".  Coach Team Members on a regular basis with timely feedback, identify opportunities for development and coach for success.  Understand and exemplify the company's Service Standards by utilizing the Service Credos, the 4 Steps to Great Service and the 5 Steps to Great Service Recovery.  Recognize and reward Team Members for going the extra mile and delivering great service.  Empower and encourage Team Members to take appropriate steps to solve customer concerns to the customer's satisfaction.  Analyze the Voice of the Guest (VOG) Satisfaction Scorecard results to identify areas where Team Members can be coached for success and coached for improvement.

Job Responsibilities:

  • Oversee the entire operation of the Front End.  Responsible for service levels at the registers, Self-Checkout lanes and service desk.  Also, maintaining conditions in the parking lot, lobby and front end of the store.
  • Direct the customer flow to ensure service requirements are met.
  • Schedule Team Members through SMART track and delegate work assignments to the needs of the business.
  • Support all company sponsored programs and initiatives on the front end.
  • Effectively order and utilize supplies to maximize profitability.
  • Control department costs by monitoring and improving operations to increase profitability.
  • Manage inventories of front end racks: Gum, candy, general merchandise panels, coolers, newspapers, magazines, cigarettes and supplies to meet guests' needs and maximize profits.
  • Ensure all 5S checklists are completed daily and weekly. (Cashier, Lot Attendant and Coordinator).
  • Oversee and evaluate training provided to Team Members to reduce turnover, promote efficiency and control labor costs.
  • Meets and exceeds all Key Performance Indicators to include: SECURE, Items Per Bag (IPB), Q2, Items Per Minute (IPM), Self-Checkout Usage, Sales Per Labor Hour (SPLH), overtime and Giant Eagle Advantage Card (GEAC) usage.
  • Audit cash controls according to established procedures to identify and prevent cash losses.
  • Maintain accurate department records to ensure documentation of activities is available.
  • Makes sure all government regulations are followed: Alcohol, tobacco, WIC, etc.
  • Perform other duties as assigned.
  • Responsible for budget development, expense control and/or revenue generation for a department.
  • Supervision of team members in one department.

Education & Training Required:

  • High School diploma or equivalent

Experience Required:

  • Retail work experience or Store Leader recommendation

Experience Desired:

  • Retail leadership or supervisory experience
  • Successful performance as a Peer Trainer or other similar role
  • Demonstrated product knowledge relevant to department
  • Satisfactory performance and discipline record

Age Requirement:

  • At least 18 years of age


  • Retail shifts, including, but not limited to, mornings, evenings, weekends and holidays.


Competencies Required:
Adaptability Customer Focused Gets Things Done Interpersonal Skills Problem Solving
Respect for Self & Others Business & Financial Acumen Builds High Performance Teams Communicate with Courage & Impact Manages Team Execution
Strategic Thinking & Planning        


Work Environment:

  • Normal office environment

Physical Requirements:

  • Carrying Up to 50 lbs.
  • Lifting Up to 50 lbs.
Equipment Used:
Cardboard Baler Trash Compactor Shopping Carts U-Boats Electric/Manual Pallet Jack
Cash Register Computer Telephone Mobile Radio Handheld Device


Employment Status:  Full Time

Reports To:  Store Leader, Sr.

Marckisotto Markets, Inc
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