Marckisotto Markets, Inc
  • Front End
  • Pittsburgh, PA, USA
  • Negotiable
  • Hourly
  • Full-Time

Paid Time Off, Benefits, 401(k) Profit-Sharing Plan, Team Member Discounts and More!

Lead, Front Office (FT)

Req #: 1384367

Employment Status: Full time, Hourly (Non-Exempt)

Department: Retail

Reports To: Store Leader

Date posted: 04/11/2020

Job Summary

The Office Lead provides leadership in the implementation and evaluation of the functions and processes which control and manage the cash flow of the store to establish accountability, minimize losses and maximize efficiency while leading the office staff. The department and Team Members must provide unparalleled customer service through prompt professional and friendly service. This role is for a mover and a shaker in the foodie world!

Job Description

  • Experience Required: 3 to 5 years of finance experience, preferably in retail cash & sales
  • Experience Desired: Bookkeeping or accounting experience; Customer Service experience; Knowledge of Giant Eagle operational procedures
  • Education Required: High School diploma or equivalent
  • Education Desired: Bachelors Degree in Finance or other related field
  • Lifting Requirement: Up to 50 pounds

Job Responsibilities:

  • Actively support a culture of safety which includes, but is not limited to food safety, Team Member safety and the safety of our guests.
  • Display a commitment to learn about food and share food knowledge with fellow Team Members and guests.
  • Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for our Company. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
  • Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.
  • Manage the cash flow of the store by tracking register and safe balances daily to identify and resolve problems, minimize losses and maximize the store's profits.
  • Prepare accurate daily and weekly cash and sales reports along with supporting documentation.
  • Analyze Customer Satisfaction Surveys, identify areas needing improvement and design programs and procedures to meet objectives. Develop training methods and programs to ensure the continuous development of Team Members and department services, in order to meet changing customer requirements and the Company's business objectives.
  • Develop and maintain communication processes with the Front End Team Leader, in order to maintain an efficient flow on the Front End regarding change, pickups and reconciling clerks.
  • Schedule staff and delegate work assignments for the Office and Service Center to ensure customer requirements are met.
  • Manage lottery records and data to meet business requirements.
  • Delegate DFS duties to Team Members so DFS business objectives are met.
  • Maintain records and paperwork according to state, federal and Company regulations.
  • Maintain a safe and clean environment to ensure health and OSHA regulations.
  • Ensure that proper procedures are being followed so that store meets out-of-stock percentage goal.
  • Order office supplies by reviewing past and projected usage to ensure supplies are available when needed.

About Us

At Marckisotto Markets, Inc., we're more than just food and convenience. We're one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It's why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us a great place to work, and we're always searching for the best part-time and full-time Team Members to welcome to our family. We invite you to join our Marckisotto Markets family. Come start a lasting career with us.

To learn more about opportunities available at Marckisotto Markets, visit us at

Marckisotto Markets, Inc
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